Hospice Caregiver Award

Jessica was nominated twice once by Mary Quakenbush and once by John Kloosterman

Jessica was the Home Health Aide that took care of my Mother.  She was so gentle and kind and so loving with her.  If Mom was having a bad day, Jessica would go with the flow and allow my Mom to obtain whatever care was needed at that time.  She never rushed Mom or made her feel she was a burden.  Jessica was also very caring for myself and my sister.  Jessica was with Mom on her last day and she spoke to Mom and treated her with the utmost respect even though my Mom wasn’t responsive.  I feel blessed to have known her.  I hope she never changes careers because she will definitely inspire many.

Mary Quakenbush

Jessica was mom’s Certified Nursing Assistant.  Her love and care of Mom was outstanding.  She helped her stay at home.  That was her only wish and Jessica made that possible.

John Kloosterman

Thank you Jessica for your commitment to those you serve! 

Congratulations to our July Caregiver Award recipient Jessica Proctor. 

Jessica received The Crystal Heart Award and a gift card to be used for whatever she would like.

Mary Beth was nominated by Tamara Norman

Mary Beth Sarhatt is a chaplain with Hospice Care of SW MI.  She visited my mother while she lived at the Gardens during March 2018.  She was at the front door of Rose Arbor when my mother arrived via ambulance.  She escorted me and my mother to her room and stood by while the nurses sedated her.  Mary Beth visited with me for about an hour just a few hours before my mother, Rose Schanwald, took her last breaths.  I am grateful to Mary Beth for the time and comfort she gave me.

Thank you Mary Beth for your commitment to those you serve! 

Congratulations to our June Caregiver Award recipient Mary Beth Sarhatt.  Mary Beth received The Crystal Heart Award and a gift card to be used for whatever she would like.

Colleen was nominated by Wings of Hope Hospice Staff

We the staff at Wings of Hope Hospice, wish to nominate Colleen Cupani  for the Hospice Caregiver Award from the Langeland Family Funeral Homes.  We appreciate her endless patience.  One nurse said, “When presented with the question, “Colleen, how do I do this again?” she calmly describes the instructions again as if it was the first time I asked.  I have witnessed up to four co-workers in her room at one time, throwing out multiple questions to Colleen. I have never once seen her get impatient or annoyed at the constant distractions she endures every day.” One staff member said, “I appreciate Colleen’s ‘mother hen’ attitude toward everyone.  She truly cares about each and every one of us.  She is one of the kindest people I have ever met.”  When being honored for her third anniversary at Wings of Hope a few weeks ago, Colleen responded, “I feel that we are family here at Wings of Hope and treat each other accordingly.” Colleen is an active, respectful listener with a sweet spirit.  She is caring and sincere.  She is a great sounding board for all of the nurses.  We appreciate her sound judgment.  In caring for our clinical staff members, Colleen motivates us to provide excellent care and comfort for our patients and families.  One RN recognizes that “Colleen is always willing to go the extra mile to help co-workers and patients.”  This care is nurtured in a big heart for people who are having a hard time.  Another staff member said, “I love how Colleen stays calm and makes quick decisions in an emergency.  I saw this first hand several weeks ago when one of the patients on our Journeys Advanced Illness Management program called in with a lot of pain and in the midst of a crisis.  Colleen very calmly talked me through what to say while she was working on several other situations at the same time.  She is definitely in the right position at Wings of Hope.”  That ability to remain calm in the middle of chaos helps our staff to deliver a greater level of patient care.  A team member recently said, “I appreciate Colleen’s calm, positive attitude in the midst of a whirlwind of urgent needs, and her ability to sort through priorities and provide direction to meet the needs of the day.”  She is always “on top” of all our patients’ needs.  Her brain has a huge storage capacity for details.  She communicates well with our staff via updates.  An after-hours RN wrote, “She makes sure that admissions information is the best we can get.  That helps with a smoother admission whether it is during the day or after hours.  She is the glue that holds the clinical staff together.  She works hard to make the day flow well.”  Colleen is a model of human maturity.  She brings decades of accumulated knowledge and experience to Wings of Hope.  One RN said, “Colleen is so knowledgeable about everything and is always willing to share that knowledge.”  Her positive attitude, warm smile and emotional maturity are a large influence on the maturity and morale of our staff.  Colleen is definitely one of a kind! We are immensely blessed to have her as part of our team.

Thank you Colleen for your commitment to those you serve!

Congratulations to our May Caregiver Award recipient Colleen Cupani.  Colleen received The Crystal Heart Award and a gift card to be used for whatever she would like.

Wendy was nominated by Kevin Brintnall - Chaplain - Grace Hospice

Wendy Wilke, and RN and Case Manager, demonstrated from day one at Grace Hospice that she would maintain the priority of patient care as the first priority over all other considerations. Whether providing excellent care for the patient or providing a compassionate ear for distressed family members, Wendy’s work is exemplary.  Going the extra mile for her patients and families is not out of the ordinary for Wendy.  Recently, a patient expressed to her that on his list of undone things in his life was to marry his longtime companion who was his caregiver for many, many months.  Wendy immediately proposed that she could help the couple to make this dream come true.  Wendy contacted the hospice chaplain and asked if he would be available and willing to conduct the ceremony, and a date was set. She shopped for wedding rings and purchased them out of her own resources.  She recruited another RN to order a cake, to bring flowers and to act as a photographer to record the moment.  Family members were contacted and invited to attend this simple yet meaningful ceremony in the apartment of the patient.  The day of the wedding arrived, all the pieces came together, and this couple joined their lives in marriage.  The patient, by this time in the disease process, was unable to stand, but said over and over again, “I’m so happy for this day.”  Truly, it was a joyful moment!  And it was made possible because a hospice nurse took care not only of the physical side of her patient, but also listed to his heart.  The patient reported that he was at peace just before he died just two weeks later.  Wendy Wilke, RN, exemplifies the very best of what it means to be a hospice nurse.

Thank you Wendy for your commitment to those you serve!

Congratulations to our April Caregiver Award recipient Wendy Wilke. Wendy received The Crystal Heart Award and a gift card to be used for whatever she would like.

Chrissie was nominated by  Lea Sidibe.

Chrissie cared for our mom with gentle respect for her choices.  She was extremely confident and flexible in the care she provided.  She always knew how to help mom through each change, always gave her options and made sure she participated in her own care.  Chrissie instilled confidence in us, as her caretakers, she taught us how to keep mom comfortable and routinely praised our efforts.

Sincerely,

Thank you Chrissie for your commitment to those you serve!

Congratulations to our March Caregiver Award recipient Chrissie Kemple. Chrissie received The Crystal Heart Award and a gift card that can be used for whatever she decides.   

Nikki was nominated by Terrie Polendo and The Whole Staff at Grand Vista of Marshall.

Nikki comes in to Grand Vista Assisted Living with a smile on her face and everyone in our facility loves her.  She is amazing with the residents she is assigned to.  She sits with them at meal time, visits and is so pleasant to everyone.  As the Nursing Supervisor she always reports to me any concerns, and communicates with staff amazingly.  All of our residents think she is so wonderful.  You can tell Nikki truly loves what she does.  Nikki is so deserving of this award.  The whole Grand Vista Team Thanks Nikki for going above and beyond for our special residents.

Sincerely,

Thank you Nikki for your commitment to those you serve!

Congratulations to our February Caregiver Award recipient Nikki Warner. Nikki received The Crystal Heart Award and a gift card that can be used for whatever she decides.   

Debra was nominated by Kris Kenz Locke.

Deb is wonderful.  She listens closely, and well to everything you say, and catches everything you can't say.  She gets to know you and speaks to your situation, not just grief in general.  Losing my Dad in September 2015 was so hard, and having Deb there for me meant the world.  I'd lost my Mom in August 2012 and when Daddy died I had strong grief for Mom again.  I'd heard that was possible, but I wasn't prepared at all for the intensity.  Deb not only held our scheduled meetings, she also took my phone calls; always patiently listening to what I said and figuring out what else might be lurking but not spoken.  She supported me and challenged me to grow.  I've been blessed to work with several people in hospice, all very good.  But  Deb was truly an angel.  Even now, 19 months after Daddy  died, I think of Deb and her advice to help me through rough patches.  And I smile when I feel better because I know Deb would be happy for me too.

Thank you Debra for your commitment to those you serve!

Congratulations to our January Caregiver Award recipient Debra Koning. Debra received The Crystal Heart Award and a gift card to be used for whatever she would like.

Sandy was nominated by Rachel Mol.

For the past year Sandy has faithfully, lovingly and cheerfully taken care of my resident (who passed away) twice a week.  Sandy has treated this person as one of her family members; and when she was not doing well would call or stop in unexpectedly just to see how we are doing and how our resident was doing.  Sandy is wonderful and we love her dearly.

Thank you Sandy for your commitment to those you serve!

Congratulations to our December Caregiver Award recipient Sandy Rapp. Sandy received The Crystal Heart Award and a gift card to be used for whatever she would like.

Roxanne was nominated by Victoria Johnson

Roxanne was a day shift caregiver for my father, John Johnson, who just recently passed while at Rose Arbor in Kalamazoo.  He was there for a total of 6 weeks and Roxanne bonded with my father almost immediately.  She always talked to my dad finding a common interest to talk about.  She was always very kind to my father but honest telling him to enjoy and find something in every day he had left.  She always made sure he was well cared for and groomed (whether he wanted to be or not) which he thanked her for every time.  She went out of her way even when he wasn’t a part of her care team to come down and see him and how his day was going.  It is very evident that Roxanne has a LOT of experience and she is a true asset to the Kalamazoo Rose Arbor facility and to the patients she cares for.

Thank you Roxanne for your commitment to those you serve!

Congratulations to our November Caregiver Award recipient Roxanne James. Roxanne received The Crystal Heart Award and a gift card to be used for whatever she would like.

Lillian Lockwood was nominated by Deb Withee (a family member she served) & Mary Smith (RN - Reverence Hospice)

Lillian started taking care of mom in March 2017. She treated my mom as if it were her own mother (Lillian had very recently cared for her own mother by providing hospice care while taking time off of her job at Reverence). Lillian stands out for her work ethic, positive attitude, teamwork mentality, and diligence. She would start her day early to make sure she could be the one to take care of mom. She always spoke positive words to mom and the family. If there was a question about anything, she would follow through by contacting the staff or nurse. She went beyond providing basic care and made sure that mom was taken care of compassionately, even to the smallest details. Lillian not only was committed to caring for mom, she loved and encouraged her. Lillian’s support and caring heart made such a difference to us, knowing mom was getting personalized wonderful care.

Lillian has been a Home Health Aide at Reverence Aide at Reverence Hospice for 20 years. She is an invaluable member of our Hospice Team exhibited by her never ending kindness and gentleness. This enables her to meet her patients and family needs. She goes beyond in meeting spiritual needs and puts patients at ease by singing hymns to them as she performs their care in the most gentle and caring ways always concerned about their dignity and comfort. Her patients and families love her kindness, patience and gentleness and her true ability to let them know she really cares for them on both a personal and spiritual level during this most difficult transition in all their lives. It is a pleasure to work with Lillian and I truly respect all the care she provides.

Thank you Lillian for your commitment to those you serve!

Congratulations to our October Caregiver Award recipient Lillian Lockwood. Lillian received The Crystal Heart Award and a gift card to be used for whatever she would like.